FAQ
FAQ
What is so unique about cork leather?
Cork leather is a natural and sustainable material made from the bark of the cork oak tree that rebuilds itself every 9 years. It is extremely durable, lightwight, water-proff and easy to clean material, which makes it a perfect choice for production of premium quality eco friendly handbags and accessories.
Natural fiber
Natural fiber
Sustainable
Soft & smooth
Resistant to abrasion
Wear and Tear Resistance with honeycomb structure, it is highly abrasion resistant and scratch-proof.
Incredibly light
Extreme Lightness Cork floats on water. 50% cell walls and 50% air.
WATER and STAIN RESISTANT
- Easy To Maintain – easily clean and wash it just with some water and soap.
- Hypoallergenic – it doesn’t absorb dust or toxins
- Durable – is a very strong material. NASA uses cork to protect some rockets from very high temperature.
How do I care for my PIKI POMA products?
All our products are handmade. Therefore, please allow small imperfections, as that is the beauty of handmade items. No two pairs of clogs are the same and each pair has natural variations in color, wood grain and construction. CORK LEATHER (BAGS, , CLOGS UPPER) Easy To Maintain – You may simply clean your cork leather by using a damp cloth with mild soap and water, scrubbing gently as necessary. Interestingly, membranes that make up the cork cells contain Suberin, a waxy substance that keeps cork from absorbing dust, dirt or moisture! Cork is the material that actually improves over time. As it is worn in, it develops „character” and become more flexible, but not lose any of their physical properties. WOOD (CLOGS) If the wood becomes dirty, it is best to gently clean it with a damp cloth or, if necessary, use soap and water. Lightly sanding with fine sandpaper is a good idea if you want to clean up scratches and dents. If the bottoms absorb too much external water, put them in a dry place at room temperature and allow the clogs to dry slowly. Do not heat up your clogs or try to speed up the drying process as this could cause the wood to crack or split. We recommend slipping your clogs off while driving to prevent marks and stains. Stuffing them with newspaper when you’re back will help maintain the shape. Please note that we do not accept returns on clogs that have been chipped. Our clog bases are made of solid wood, and, if struck against a hard surface with sufficient force, will chip. This is the nature of wooden bases, not a material defect. If the outsole rubber falls off, please do not wear your clogs. As wood is soft, it will wear down quickly and become irreparable. Please take your clogs to your local cobbler. Any cobbler will be able to replace the outsole rubber.
What are the possible payment methods?
- PAY PAL
- Bank transfer – the information required for payment is sent to the e-mail address specified in the order, including the account number to which the customer should pay the amount of the order.The customer can make a payment using internet banking or payment in a bank branch, post office.,. After receiving the customer’s payment, the ordered items will be produced and sent to the address specified in the order.
Customers from the territory of the Republic of Croatia have additional payment options:
- Cash on delivery (upon receipt of the shipment) – allows the customer to pay the amount of the order to the courier upon delivery to the address. Cash on delivery is made exclusively in cash, the amount cannot be paid by credit card.
How many days will it take for my package to be delivered?
The product will be delivered to the customer in the territory of the Republic of Croatia within 5 working days (Saturday, Sunday and non-working days excluded) from the delivery of the product to the delivery service, to the customer at the address within the European Union, Serbia and Bosnia and Herzegovina within 10-21 working days (Saturday, Sunday and non-business days excluded) from delivery of the product to the delivery service, to the customer at an address within the United States and other countries within 15-30 working days (Saturday, Sunday and non-working days excluded) from delivery of the product to the delivery service.
Due to the current epidemiological situation, delivery times may be extended.
Do you offer EXPRESS delivery?
Express delivery by DHL; FEDEX or UPS can be ordered separately, please contact us by email pikipoma@gmail.com; info@pikipoma.com
What are the delivery costs?
Delivery within Croatia is free, while for all other countries the delivery price is listed for each product separately at the time of purchase.
Do I have to pay customs fees or any other additional charges for my order?
Additional charges and customs costs are possible depending on the country you live in. Customers are responsible for paying any customs duties or additional charges that may apply to your shipment.
How to determine product size?
Within the description of each product there is information about the sizes and dimensions of the product itself. If you are not sure about the size selection, feel free to contact us at pikipoma@gmail.com and we will be happy to help you.