General Terms & Conditions

GENERAL TERMS AND CONDITIONS

Fjaba d.o.o., is a company that design and producing clothing, footwear and fashion accessories, and through its website www.pikipoma.com provides information service and online store (web shop).

BASIC VENDOR INFO:

Name: FJABA d.o.o. Limited Liability Company for production, trade and services
Short name: FJABA d.o.o.
Headquarters: Ante Katunarića 14, 21000 Split
Commercial bank and account number:

Privredna banka Zagreb d. d.

IBAN: HR7523400091111136692

SWIFT: PBZGHR2X 

Registration file of the Commercial Court in Split under number MBS 060220570 Share capital: HRK 20,000 paid in full Year of foundation: 2006

OIB: 09458496559

VAT: HR09458496559

MBS 060220570

Founders / Board members: Mirna Litović, and Ida Babić

Phone number: +385914618007

Email address: pikipoma@gmail.com; info@pikipoma.com

The consumer, with the status of buyer, concludes a purchase agreement with FJABA limited liability company for production, trade and services, Ante Katunarića 14 (hereafter: FJABA d.o.o.), with the status of seller.

Legal entities as buyers are subject to the Civil Obligations Act (Zakon o obveznim odnosima) and the Electronic Commerce Act (Zakon o elektroničkoj trgovini), so the Consumer Protection Act (Zakon o zaštiti potrošača) does not apply. These General Terms and Conditions are applicable to legal entities in the section that defines:

  • prices and payment methods 
  • basic product features
  • contract award procedure
  • description of delivery methods and costs
  • general information
  • waiver of liability and
  • the moment of agreement conclusion.

The seller, upon its own choice, may in each specific case provide a legal entity with the rights provided for the buyer having the consumer status.

A user is a person that uses the www.pikipoma.com website, including any buyer or visitor of the www.pikipoma.com website.

Making a purchase agreement through the www.pikipoma.com website is regulated in accordance to legal provisions, particularly taking into account the principles and provisions of European Union directives. Contracting through the www.pikipoma.com website is considered to be a distance contract.

The General Terms and Conditions also represent pre-contractual information, and are valid for the purposes of a purchase agreement where the buyer is a consumer, i. e. any physical person who concludes a legal business or acts in the marketplace outside of their trade, business, artisan or professional activity, and when the agreement is signed between a seller and a consumer by means of an organized system of sale or services, without a concurrent physical presence of the seller and the buyer at the same place, and where one or more means of distant communication are exclusively used up to the moment of the conclusion of the agreement.

The means of distance communication are all means that can be used for distance contracting without the concurrent physical presence of the seller and the buyer, such as the Internet and e-mail.

The agreement is concluded in the moment when the seller accepts the buyer’s bid, and all the content published at the www.pikipoma.com website represents an invitation to bid. The seller can terminate the purchase agreement if the buyer does not pay the purchase price amount, and the seller is not obliged to deliver the product until the moment of the receipt of the purchase price amount, except in cases when the buyer chooses to use cash-on-delivery method. If the buyer, for any reason, does not take over the shipment and it therefore returns to the seller, the seller will not repeat the delivery.

The constituent part of the General Terms and Conditions are also the General Personal Data Protection Conditions. If the user fails to comply with the General Terms of Business and Data Protection Information, they must leave and not use the website www.pikipoma.com.
When the user engages in certain activities on the website www.pikipoma.com such as opening an account, using the web shop, filling out surveys, commenting, publishing content, participating in competitions and other forms of prize draws, FJABA d.o.o. can ask the users to give certain additional personal data. In that case, before additional personal data is given, the user is advised to study the Data Protection Information.

The content of the www.pikipoma.com website is available in Croatian and in English. The official language for the conclusion of agreement is Croatian language.


MAIN FEATURES OF PRODUCTS

The buyer is introduced to main product features at the www.pikipoma.com website.

FJABA d.o.o. reserves the right to modify the information at the website, including the product prices and special offers, without prior notice. Next to the product image, a description of the important product features is available, as well as the product’s price. Prices, payment conditions and special offers are valid only at the time of order and/or payment.


AGREEMENT PROCEDURE

The purchase is performed on the FJABA d.o.o. website, www.pikipoma.com, by filling the designated form. When filling the form, the buyer is obliged to fill in all the required data. The purchase can be made only with the buyer’s confirmation that they have read and understood the General Terms and Conditions, and that they are aware that this constitutes an order with obligation to pay.

The purchase is possible 24 hours a day, 7 days a week. FJABA d.o.o. is not responsible for any costs incurred by the use of computer equipment and telecommunication services necessary to access the service. The buyer will be informed via e-mail about order confirmation.

In case that FJABA d.o.o. is, for whatever the reason, not able to deliver some of the products ordered, the buyer will be contacted via telephone or e-mail by an FJABA d.o.o. with the purpose of making arrangements about delivery of a replacement product, or optionally about product order cancellation.

The purchase of products and/or services on behalf of and for the benefit of a minor or a person deprived of their business capacity (completely or partially) can be performed only by their legal representatives.

The purchase is performed by ordering available products that are chosen by the buyer, based on the product’s photograph and basic information. The photographs are illustrative and do not always and in all details have to match the available products. The purchase is performed through several simple steps.

 

 

USING THE WEBSHOP SERVICE AND USER REGISTRATION

Use of the WEBSHOP Service is available only to Registered Users who are of age and have full legal capacity, as confirmed by using the WEBSHOP Service.

The registration of users is carried out on the Website, where the User is obliged to enter specific personal or other data and accept the use of such personal data.

Upon successful registration, the Registered User is assigned a user name and a password which are used to authorize the use of the WEBSHOP Service. The Registered User must keep his user name and password secret. If the user suspects unauthorized use of his user name and/or password, he shall be held liable for any costs incurred through the use of his user name and/or password up to the moment he notifies FJABA d.o.o. through contacts published on the Website of his suspicions of unauthorized use. The user is also responsible for all non-permitted activities authorized and carried out under his user name and/or password.

By registration, the user confirms and declares: · that he fully accepts these General Terms and Conditions, especially in the part relating to the WEBSHOP Service; · that the provided personal data is complete, accurate, true and up-to-date; · that he grants to FJABA the express consent that FJABA may process the personal data provided pursuant to the provisions of the Personal Data Protection Act for the purposes of its own records and providing of other services,

creating customer databases, informing of new products and services, and improving of services, and that FJABA may provide such data to third parties for the purpose of performance of the service, protecting the interests of Users and FJABA, and preventing potential misuse

CHOOSING AND ORDERING (BUYING) PRODUCTS

The ordering of products is conducted electronically

The Registered User hereby accepts that the purchase through the WEBSHOP Service is carried out in a way that the Registered User buys products available through the WEBSHOP Service, designated as “Products” or “Articles” in a way to choose them based on a picture, identification number and/or designation and basic description of the product. The pictures of products are only illustrative, and are not always and in all detail identical to the products actually available. In view of the possibility of individual adjustments to the computer screen, differences in the way in which the human eye might perceive the color of products and the like, FJABA d.o.o. does not guarantee that the colors of products are identical to the colors that the User sees on his computer screen.

Products are ordered by electronic means. Once he has ordered the product, the User becomes the Purchaser. Upon clicking on the “Add to Cart” icon, the selected product is placed into the virtual consumer cart. In the cart Purchaser may increase the number of articles (bought products), delete or change the chosen products. To proceed with the process and buy the chosen articles, it is necessary to click on “Buy” where the selected articles are located. In order to quit the article purchase click “Quit”. Products are regarded as ordered at the moment the Registered User (Buyer) completes the ordering process. Upon completion of the ordering process, a notice will be sent to the e-mail address you provided to register as the User (Buyer), confirming the receipt of your order.

The purchase cannot continue without checking the “I accept the general terms and conditions” checkbox, where by checking it the buyer confirms that they have read and understood the General Terms and Conditions, and that they agree with them, and without checking the “I am aware that placing an order implies an obligation to pay” checkbox. If the buyer agrees with the purchase of products included in the cart, they can click on the “Buy” icon. When the buyer clicks on the “Buy” icon and finalizes the order, the seller will send the order receipt which confirms that the purchase order has been received and is being processed.

Product selection and review is possible by product type.

 The buyer selects the products from the product catalog FJABA d.o.o. which is arranged according to product types. The customer can choose a specific product that interests him and read the available product description so that he can independently decide whether the product meets his needs.  

  1. The seller will also e-mail to the buyer, to their e-mail address, the confirmation of contracted purchase and confirmation that the package was sent.

 

  1. If the buyer does not receive the ordered products that he paid for, within the agreed delivery by concluding a sales contract, he is obliged to notify FJABA d.o.o. about the same to the e-mail address info@pikipoma.com; pikipoma@gmail.com 
  1. If the buyer did not receive the purchase confirmation via e-mail in 72 hours, or was not able to access the service in the way described in the e-mail, they must inform the seller about this by writing to the email address info@pikipoma.com; pikipoma@gmail.com or by calling +385 914618007 on working days from 8 a.m. – 4 p.m. 
  2. In case that FJABAd.o.o., for whatever the reason, is not able to deliver some of the products ordered, the buyer will be contacted via phone or e-mail by FJABA d.o.o., with the purpose of reaching an agreement about the delivery of a replacement product or, optionally, about the product order cancellation. 
  3. In case of problems or confusion during the ordering process, the buyer can contact FJABA d.o.o. by writing to info@pikipoma.com; pikipoma@gmail.com or by calling +385 914618007, on working days from 8 a.m. – 4 p.m.


PRODUCT PRICES AND METHODS OF PAYMENT

The buyer is obliged to pay the product ordered by one of the following methods:

  • PAY PAL
  • Bank transfer – the information required for payment is sent to the e-mail address specified in the order, including the account number to which the customer should pay the amount of the order.The customer can make a payment using internet banking or payment in a bank branch, post office.,. After receiving the customer’s payment, the ordered items will be produced and sent to the address specified in the order.

Customers from the territory of the Republic of Croatia have additional payment options:

  • Cash on delivery (upon receipt of the shipment) – allows the customer to pay the amount of the order to the courier upon delivery to the address.Cash on delivery is made exclusively in cash, the amount cannot be paid by credit card.

PRODUCT DELIVERY

The contract of sale is concluded at the time of acceptance of the buyer’s offer, and the product will be manufactured and shipped to the delivery service at the time specified in the description of each product (Saturday, Sunday and non-working days excluded) upon receipt of payment of purchase price, except for payment by cash on delivery.

If the buyer chooses the cash-on-delivery payment method, the contract of sale is concluded with the moment of buyer’s offer acceptance, and the product will be manufactured and shipped to the delivery service at the time specified in the description of each product (Saturdays, Sundays, and bank holidays excluded) after the conclusion of the purchase agreement.

The product will be delivered to the customer in the territory of the Republic of Croatia within 5 working days (Saturday, Sunday and non-working days excluded) from the delivery of the product to the delivery service, to the customer at the address within the European Union, Serbia and Bosnia and Herzegovina within 10-21 working days (Saturday, Sunday and non-business days excluded) from delivery of the product to the delivery service, to the customer at an address within the United States and other countries within 15-30 working days (Saturday, Sunday and non-working days excluded) from delivery of the product to the delivery service.

The agreed purchase price includes all Croatian taxes and duties and is expressed in Croatian Kuna for buyers from Croatia.

For Buyers outside Croatia price is expressed in Eur. Buyers outside Croatia are responsible for any customs and import taxes that may apply. FJABA d.o.o. is not responsible for delays due to customs.

Due to the current epidemiological situation, delivery times may be extended.


DELIVERY METHOD DETAILS

The products ordered are delivered by FJABA d.o.o. under the terms specified under the part “PRODUCT DELIVERY” Product delivery is done through General Logistics Systems Croatia d.o.o. and the Croatian Post

FJABA d.o.o. will check the correctness of each product before each shipment.

Delivery costs

Delivery costs within Croatia are paid by FJABA d.o.o.

Shipping costs for the EU and other countries are paid in full by the buyer.

 FJABA d.o.o. delivery to all countries

 It is the obligation of the buyers to accept the package and check the package content in front of the deliverer, in order to avoid subsequent claims about items damaged during the shipping.

In case that FJABA d.o.o. is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If  FJABA d.o.o. is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.

If the buyer does not accept the product, or refuses to accept the product without a valid reason, FJABA d.o.o. retains the right to claim the refund of costs incurred for manipulation, shipment, and other possible costs.

GENERAL INFORMATION

Before they start using the www.pikipoma.com website (hereafter: website) owned by FJABA.o.o., the users, i. e. the buyers, are obliged to become acquainted with the website’s General Terms and Conditions. If they have any additional questions or doubts regarding the General Terms and Conditions, they can send all questions in writing to e-mail address info@pikipoma.com; pikipoma@gmail.com.

By accessing the website or using any part of its contents, the user accepts the General Terms and Conditions of the www.pikipoma.com website, as well as any other rules and terms of usage for the above-mentioned Site and services it provides. The users agree that they will not use the Site in such a way that harms its authors or any other third person, and they accept all the risks connected with using the Site and its services. If the user does not agree with the above noted, they must stop using the Site and all the services it provides.

The Site content is protected by copyright law. Any modifications, leasing, sale or distribution of the Site content is possible only with prior written permission from FJABA d.o.o.

FJABA d.o.o. provides the website usage in the best way possible. This includes: server monitoring, capacity expansion according to the number of users, user support, and elimination of any errors and problems in system operation. FJABA d.o.o. does not hold responsibility for possible problems with the functioning of the website and services. FJABA d.o.o. cannot guarantee that the website usage will not be interrupted or without errors. The user agrees that the access to the website can sometimes be interrupted or temporarily unavailable. The users use the website at their own responsibility.

FJABA d.o.o. is in no way responsible for any damage that user may undergo by using the www.pikipoma.com website. The authors and other physical or legal persons involved in the creation, development and distribution of www.pikipoma.com website are not responsible for any damage caused by the use or inability to use the website.

FJABA d.o.o. retains the right to block access to www.pikipoma.com website to any user when the website is used inappropriately. FJABAd.o.o. retains the right to refuse access to www.pikipoma.com website to anyone, based on its own assessment. The user agrees that they will use the www.pikipoma.com website in a way that does not endanger its resources and services. Inappropriate use of www.pikipoma.com website is forbidden and results in termination of the right to access the website.

The user must keep their user account information secret, and is completely responsible for any damage resulting from unauthorized use of their user account.

FJABA d.o.o. retains the right to modify or amend the General Terms and Conditions at any moment. Modifications take effect with the day of publication at the www.pikipoma.com website. Continued use of the website or any part of its contents is considered to represent an agreement to modified or amended General Terms and Conditions. FJABA d.o.o. recommends periodical checking of General Terms and Conditions, in order to be informed of the possible modifications.

FJABA d.o.o. retains the right to modify, amend or terminate any part of its operation, at any moment and without prior notice, including the Site or any of its parts, services, subpages, or any other service it provides. The right includes, but is not limited to, change of the time of content availability, availability of any data, any means of transfer, as well as the rights to access or use the website.

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. FJABA d.o.o. retains the right to execute control of the website’s content, in order to ensure compliance with the General Terms and Conditions and all positive regulations. All modifications of terms and conditions are valid immediately upon their publication at the www.pikipoma.com website.

RETURN POLICY

FJABA d.o.o. (hereafter: the Seller) is responsible for material deficiencies of products up to the moment of transfer of risks to the buyer (the moment of handing items over to the buyer or any third person designated by the buyer, except the delivery service), regardless of whether the material deficiency was known to the Seller or not. Also, the Seller is responsible for those material deficiencies that arose after the risk has been transferred to the buyer if they were a consequence of pre-existing causes. It is assumed that the deficiency that arose within 6 months after the risks were transferred to the buyer existed at the time of risk transfer, except in cases when the Seller is able to prove otherwise, or the contrary is a consequence of the nature of the item or the nature of the deficiency.

The deficiency exists:

  1. if the item does not have features required for its regular use or operation,
  2. if the item does not have features necessary for a specific use that the buyer purchased it for, and this fact was known to the Seller or it had to be known to the Seller,
  3. if the item does not have features and qualities that are explicitly or implicitly contracted, or stipulated,
  4. if the Seller delivered an item that is not equal to a sample or a model, except in cases when sample or a model were presented for informative purposes only,
  5. if the item does not poses features that otherwise exist with other items of the same kind, and those are the features that the buyer could reasonably expect to be present, in accordance with the nature of the item, especially taking into accounts all public statements given by the Seller, the manufacturer and their representatives about the item features (advertising, item labeling, etc.).

The consumer must inform the Seller about the presence of any visible deficiencies within the period of two months after they discover such a deficiency, and within two years after the risk transfer to the customer at the latest.

When, upon the receipt of an item by the buyer, it turns out that the item has a deficiency that could not be discovered by usual inspection at the time of delivery, the buyer must, under threat of loss of their rights, inform the Seller about such a deficiency within two months, counting from the date when the deficiency was discovered.

The Seller is not responsible for deficiencies that arise more than two years after the item delivery. The rights of the buyer who informed the Seller in a timely manner about the existence of such deficiencies expire after two years, starting from the date when such information was sent to the Seller, except in cases when the buyer was prevented from exercising their right because of the Seller’s fraud.

When the existence of a material deficiency is established, the Seller might have one of the following obligations, all in accordance with the Civil Obligations Act (Zakon o obveznim odnosima):

  • removal of the deficiency,
  • deliverance of another product without the deficiency,
  • price discount,
  • agreement termination.

Rights arising out of any material deficiency of an item are regulated by the Civil Obligations Act (Zakon o obveznim odnosima).

When the buyer is a legal entity, the regulations of material deficiencies from the Civil Obligations Act (Zakon o obveznim odnosima) apply, especially in parts where the material deficiency is regulated differently for legal persons, compared to regulations of these General Terms and Conditions, then the regulations from the Civil Obligations Act (Zakon o obveznim odnosima) apply.

Right To Unilateral Agreement Termination

The consumer can unilaterally terminate the agreement within 14 days, without giving reasons.

The 14 days term starts with the date when the product was delivered into the possession of the consumer, or a third person designated by the consumer, except the delivery service.

If the consumer orders multiple pieces of a product that need to be delivered separately, i. e. if the goods in case must be delivered in more than one piece or more than one shipment, the 14 days term starts with the date when the first such piece or the first shipment of the product was delivered to the consumer, or a third person designated by the consumer, except the delivery service.

In case that the consumer was not notified about their rights regarding the agreement termination, the right of the consumer to unilaterally terminate the agreement expires 12 months after the 14 days term expiration.

In case that the Seller notified the consumer about their rights regarding unilateral agreement termination within 12 months, the right to unilaterally terminate the agreement expires 14 days after the date when the consumer received such a notification.

In order to execute their rights regarding the unilateral agreement termination, the consumer must inform the Seller about their decision to unilaterally terminate the agreement in the term no later than 14 days, and with an unambiguous statement sent by mail to FJABA d.o.o. address, Ante katunarića 14, 21000 Split, Croatia, or by e-mail to info@pikipoma.com; pikipoma@gmail.com, where the consumer must state their name and surname, address, telephone or e-mail address, and the consumer may, according to their choice, also use the unilateral agreement termination form, provided below.

A copy of the form for unilateral termination of the contract can be filled in electronically by the consumer by downloading it in pdf. version

The acknowledgement of receipt of the unilateral agreement termination statement by the Seller will be sent to the consumer immediately by e-mail. In case of agreement termination, each party shall return to the other party everything that it received based on the terms of the agreement. Except in cases when the Seller offers to personally take over the goods that the buyer wants to return, the Seller shall make the cash refund only after such goods are actually returned, or when the buyer provides proof that the goods were sent back to the Seller, in case that the Seller was notified about it before the goods were delivered.

The Seller has no obligation to refund additional costs that result from the buyer’s explicit choice of means of delivery, different from the least expensive means of standard delivery offered by the Seller. The Seller must perform the refund using the same means of payment used in the consumer’s order, except in cases where the Seller explicitly agrees to some other means of payment, provided that the consumer would not be obliged to pay for any other costs incurred because of such a refund.

Except in case when the Seller offers to take over the goods that the consumer wants to return, the consumer must return the goods without delay and no later than 14 days from the date when they informed the Seller about their decision to terminate the agreement. It is considered that the consumer fulfilled their commitment regarding the timely return of goods when they mail the delivered goods to the Seller, or a person designated by the Seller to receive the goods.

All direct costs of product return are to be borne by the consumer. The consumer is responsible for any incurred reduction of the value of goods that resulted from usage, except such usage that was necessary to determine the product’s nature, characteristics and functionality.

In order to make it possible for the consumer to determine the nature, characteristics and functionality of the goods, they can use and inspect the goods exclusively in a way that is usual when purchasing goods at the Seller’s premises. The buyer can not wear, wash, iron, shorten and/or tailor, remove a sewn label and/or sewn logo, nor perform any other activity that reduces the value of the goods for the goods that the buyer wants to return within 14 days.

During the period when the consumer has the right to return the goods, they must keep the goods with due care, and must behave as a particularly careful and conscientious person. In the case that the value of the product is reduced as the result of product use, the Seller will be compensated from the amount of the payment received in the proportion of the impairment of the goods, according to the Seller’s own estimate, taking into account objective criteria in each individual case.

In order to simplify the writing of the written agreement termination for the consumer, a sample form for unilateral agreement termination is provided below that the consumer can fill and mail to the Sellers mailing address, FJABA d.o.o., Ante Katunarića 14, 21000 Split, or e-mail to info@pikipoma.com; pikipoma@gmail.com.

The right to termination of the purchase agreement does not exist in cases when:

  • the subject of the contract are goods that were made according to the consumer’s specification, or were obviously tailor-made for the consumer.
  • the subject of the contract are sealed goods that, because of health or sanitary reasons, are not suitable for return if they have been unsealed upon delivery,
  • the subject of the contract are goods that are, due to their nature, inseparably mixed with other items,
  • the consumer specifically asked to visit the Seller at his premises with the purpose to perform urgent repairs or maintenance, with the proviso that if, during such a visit, together with the services that were explicitly asked for by the consumer, the Seller performed some other services, or delivered some other goods together with the ones that are necessary to perform urgent repairs or maintenance, the consumer has the right to unilaterally terminate the agreement regarding those additional services or goods.

When the buyer is a legal entity, this section of the General Terms and Conditions, with the title “Right to unilateral agreement termination”, does not apply. For legal entities, the provisions of the Civil Obligations Act (Zakon o obveznim odnosima) and Electronic Commerce Act (Zakon o elektroničkoj trgovini) are in force.

Note about the way to submit a written customer complaint

The consumer can send complaints, according to the provisions of Art. 10. of the Civil Obligations Act (Zakon o obveznim odnosima), by mail to FJABAd.o.o., Ante katunarića 14, 21000 Split, by e-mail to info@pikipoma.com; pikipoma@gmail.com .

In order to make it possible for FJABA d.o.o. to respond to the written complaint which was not sent by e-mail, the consumers are kindly asked to state correct information about their name and surname, and the address where the reply is to be delivered. By law, FJABA d.o.o. must reply to any customer complaint in written form within 15 days latest after the reception of the complaint.

In case of dispute, FJABA d.o.o. and the consumer will resolve the conflict peacefully, and if this is not possible, the Municipal Civil Court (Općinski građanski sud) in Split is the competent court, with the application of Croatian law. The dispute resolution is also possible at The Court of Honor of Croatian Chamber of Economy, or other meditation centers.

Consumer disputes can also be solves thorough ODR platform of the European Commission.

With consumer’s acceptance of the General Terms and Conditions, they also accept all other terms and conditions mentioned at the www.pikipoma.com Site, as well as all other regulation published on the Site. If a consumer does not agree to any stipulations of the pre-contractual information, or of the General Terms and Conditions, they are kindly asked not to use www.pikipoma.com website and not to conclude any sales agreement.

FJABA d.o.o. retains the right to modify these General Terms and Conditions and other regulation without prior notice. The General Terms and Conditions are in accordance with the laws of the Republic of Croatia.

When the buyer is a legal entity, the customer protection and regulation of the Consumer Protection Act (Zakon o zaštiti potrošača) do not apply. In regard to the written consumer complaint, these rules and regulations do not apply to legal persons; the rules and regulations of the Civil Obligations Act (Zakon o obveznim odnosima) and the Electronic Commerce Act (Zakon o elektroničkoj trgovini) apply instead.

GENERAL PERSONAL DATA PROTECTION CONDITIONS

FJABA d.o.o. uses the PayPal which applies the most modern standards of data protection – the Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm.

The ISO 8583 protocol ensures that the data exchange between the PayPal and the authorization centers of credit card companies is made over a private network that is protected from unauthorized access by a double-layer firewall.

DATA PROTECTION INFORMATION

FJABA d.o.o. acts as the controller of personal data and collects it for sales contract fulfilment, product delivery, sales documentation, technical support for which legal basis is laid down in Article 6(1)(b) of the General Data Protection Regulation. In other words, data processing is necessary for contract fulfilment in which the data subject is a party or in order to take action on the data subject’s request before the contract is concluded.

Furthermore, personal data is processed in order to store orders made by the buyers, to identify specific users and to analyse business activity for which the basis is laid down in Article 6(1)(f) of the General Data Protection Regulation, since data processing is necessary for the need to legitimately improve business activity and adapt according to the market needs.

In special cases, if you have given us your permission, your contact data can be used for direct marketing for which the legal basis is laid down in Article 6(1)(a) which states that the data subject has given their consent for personal data processing for one or more specific purposes.

With this privacy statement’s entry into force it is possible for existing users to receive an email from us in which you are asked to agree to receive our notifications via email, phone, SMS or e-messages because we cannot validate or locate in the archive your preferred method of contact, so we kindly ask of you to give us permission clearly and unambiguously if you want to continue receiving our promotions, or we will not be able to continue messaging you about them. 

If you as a user have any questions regarding personal data protection, you can contact FJABA d.o.o., our data protection support (Mirna Litović) via: info@pikipoma.com

The user as a data subject is responsible and obligated to browse and study www.pikipoma.com before sharing any personal data.

Processed personal data and personal data usage

On our website, www.pikipoma.com FJABA d.o.o. collects the following personal subject data:

  • name and surname,
  • password,
  • telephone number,
  • address,
  • email address,
  • shipping address,
  • billing address,
  • postal code,
  • city,
  • sex,
  • date of birth,
  • company and personal identification number (companies only). 

Insight into personal user data can be granted to, when conducting their scope of work concerning buying and selling which users make with FJABA d.o.o., legal persons that take part in sales contract fulfilment, for example delivery agencies, accounting agencies, IT support and similar with whom we determine the scope and the means of personal data protection through contractual agreements.

FJABA d.o.o. can give the listed information to third parties in order to fulfil the contract, protect the users’ and FJABA d.o.o.‘s interests and to stop the potential abuse, in order to get the best possible insight and understanding into individual user needs and requests, as well as to develop the highest possible quality of service provision by FJABA d.o.o., which should result in increased user satisfaction for which legal basis is the legitimate interest of the controller described in Article 6(1)(f) of the General Data Protection Regulation.

Personal data storage

FJABA d.o.o. will ensure that the personal user data is kept on a safe location (which includes a reasonable administrative, technical and physical protection in order to prevent unauthorised use, access, disclosure, copying or modification of personal data), access to which will be granted only to authorised FJABA d.o.o. personnel.

FJABA d.o.o. will protect personal data to the extent laid down in specific legal regulations (for example, data on financial transactions is stored for 11 years, as laid down by the Accounting Act) or until the right to use the data is repealed as per the data subjects’ wish if it does not interfere with the legal regulations.

The controller has taken the technical, personnel and organisational personal data protection measures necessary to protect personal data from accidental loss or destruction and from unauthorised access, modification, publication or any other form of abuse and has determined that it is the obligation of data processing personnel to sign a non-disclosure agreement.

Information regarding your rights

In accordance with applicable regulations on data privacy protection, you have the following rights:

  • The right to information on your stored personal data
  • The right to request corrections, erasure or restricted use of your personal data
  • The right to objection to data processing for our own legitimate interest, public interest or profiling, except if we can prove that there are convincing, justified reasons above your interests, rights and freedoms, or that such processing is carried out because of validation, application or defence of legal requirements
  • The right of data transmission
  • The right to file a complaint to the Personal Data Protection Agency.
  • At any point in time you can withdraw your consent regarding your personal data collection, processing or usage. For further info, read above to find out more on data processing based on your consent.

If you have any questions regarding your rights, you can contact our data protection support at: info@pikipoma.com

You will receive a response no later than 30 days after the filing date.

DATA PROTECTION

FJABA d.o.o. finds personal data protection extremely important and has taken a number of precautions in order to protect the users’ personal data.

Links to other websites

This Data Protection Information applies only to usage of data that FJABA d.o.o. collects from data subjects.

Other websites that can be accessed via www.pikipoma.com have their own confidentiality agreements and privacy policies. If a user visits another website through www.pikipoma.com, FJABA d.o.o. advises users to check the data confidentiality agreement of the website, since FJABA d.o.o. is not responsible for conditions of work of other websites.

Other data

Together with personal data, FJABA d.o.o. can gather users’ data that cannot be used to identify them, and are not considered to be personal data (such as data related to website usage, data about user’s computer, internet service provider, preferences, hobbies, interests, activities), that help FJABA d.o.o. to design data presented to its users with better quality, accuracy and personal touch, to improve the website and for additional managing and adjustment of its content in order to meet user’s needs. Based on this data, FJABA d.o.o. learns what content is more popular with certain types of users.

User’s privacy

According to European Union directive, FJABA d.o.o. informs its users that the www.pikipoma.com website uses Cookies, in order to provide the best possible service.

Cookies in users’ browsers allow FJABA d.o.o. to provide adequate functionality of all features of the internet portal, to adjust certain content specifically to the needs of each individual user, and to constantly improve the Portal based on the visits analysis.

Users can decide how Cookies are stored in their browser settings. With the goal of constant user experience improvement, while browsing the Portal, FJABA d.o.o. must store little pieces of information on the user’s computer (Cookies). More than 90% of websites use this policy, but according to European Union regulation issued on March 25th 2011, FJABA d.o.o. is obliged to ask for user’s consent before storing the Cookies. When using the www.pikipoma.com website, user consents to use Cookies. If they decide to block Cookies, the user can still browse the website, but some of it features might be inaccessible.

What is a cookie?

A Cookie is information stored on the user’s computer by a website that they have visited. Cookies normally save the user’s preferences and settings for the website, such as the preferred language or address. When a user visits the same website afterwards, their internet browser sends back the Cookies that belong to this site. This feature enables FJABA d.o.o. to show information adjusted to each individual user’s needs.

Cookies can store a wide range of information, including personal information (such as the user’s name or e-mail address). However, this information can be saved only when the user enables the feature – websites cannot gain access to information that user did not give permission for, and they cannot access other files on the user’s computer. The default activities for storing and sending Cookies are not visible to users. However, the user can alter their internet browser settings in such a way that they can chose whether they want to approve or reject requests for storing Cookies, by deleting the saved Cookies automatically when the internet browser is closed, and the like.

Besides personal data, FJABA d.o.o. can ask for other data from data subjects through which data subjects can be identified, but is not considered personal data (for example data on website usage, computer data, internet provider data, preferences, hobbies, interests, activities) and which provide FJABA d.o.o. with higher quality, more precise and more personalised content for users, better websites and additional content customization for users. Based on these data, FJABA d.o.o. gains information on the most popular content among specific users.

Changes in the Data Protection Information

FJABA d.o.o. can change this Data Protection Information at any time by publishing the modified text on its website, www.pikipoma.com. Amendments to the General Conditions for the Protection of Personal Data will come into effect immediately upon publication on the website www.pikipoma.com and users are therefore advised to inform themselves on the existing privacy policy upon visiting the website.

DOWNLOAD FORM FOR UNILATERAL TERMINATION OF SALES AGREEMENT (PDF)
DOWNLOAD GENERAL TERMS AND CONDITIONS (PDF)